After-Sales Policy
Scope of Service Service Types Liability Service Notes |
Guimeet warrants to customers who purchase products through its authorized channels that, under normal use, the Guimeet product you purchased is free from defects in materials and workmanship during the warranty period. The warranty period begins on the day after you receive the product. If you are unable to provide valid proof such as an order number or purchase invoice, the warranty start date will be determined based on the product serial number, with a 90-day extension from the manufacturing date, or as otherwise defined by Guimeet.
This after-sales service policy applies only to products sold through Guimeet’s official channels.
For products sold through authorized third-party platforms, Guimeet provides in-warranty repair services only. Guimeet does not directly handle returns or exchanges for such products. Please contact the respective seller for return or exchange services.
This service policy applies only to Guimeet products purchased for direct personal use, and does not cover products intended for resale.
Scope of Service
Return Service
You may apply for a return within 7 calendar days after receiving the product, subject to the following conditions:
1. The product packaging, accessories, gifts, and manual are intact, without any artificial damage, and the product is in a condition suitable for resale;
2. There is a performance fault not caused by artificial damage.
We reserve the right to reject return applications under the following circumstances:
1. The return request is made more than 7 calendar days after the product is received;
2. The returned product is incomplete, including missing packaging, accessories, gifts, or manual, or the product appearance is damaged due to artificial causes;
3. A valid proof of purchase or receipt cannot be provided, or the receipt has been forged or altered;
4. Product quality issues caused by collision, burnout, unauthorized modification, foreign object ingress (water, oil, sand, etc.), improper installation, or use not in accordance with the product manual, where the issue is not attributable to product quality;
5. Labels, serial numbers, waterproof marks, or anti-counterfeiting marks have been torn or altered;
6. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure events;
7. After confirming the return service with customer service, the corresponding items are not shipped within 7 calendar days.
Exchange Service
You may apply for an exchange within 15 calendar days after receiving the product, subject to the following conditions:
1. There is a performance fault not caused by artificial damage, and the product has not been disassembled without authorization;
2. The product was damaged during shipping, and the shipping company provides proof of damage.
We reserve the right to reject exchange applications under the following circumstances:
1. The exchange request is made more than 15 calendar days after the product is received;
2. The exchanged product is incomplete, including missing packaging, accessories, gifts, or manual, or the product appearance is damaged due to artificial causes;
3. A valid proof of purchase or receipt cannot be provided, or the receipt has been forged or altered;
4. Product quality issues caused by collision, burnout, unauthorized modification, foreign object ingress (water, oil, sand, etc.), improper installation, or use not in accordance with the product manual, where the issue is not attributable to product quality;
5. Labels, serial numbers, waterproof marks, or anti-counterfeiting marks have been torn or altered;
6. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure events;
7. After inspection by the Guimeet technical support department, the product is found to have no quality issues;
8. Damage caused during shipping is claimed for exchange, but no proof of damage from the shipping company is provided;
9. After confirming the exchange service with customer service, the corresponding items are not shipped within 7 calendar days.
Warranty Service
Free warranty service is applicable only under the following conditions:
1. The product was used normally within the specified warranty period and has a performance fault not caused by artificial damage;
2. The product has not been disassembled without authorization, modified, or upgraded in ways not specified in the official manual, and there are no other non-artificial faults;
3. A valid proof of purchase, receipt, or order number is provided.
Free warranty service does not apply in the following circumstances:
1. Collision or burnout caused by artificial factors not related to product quality;
2. Damage caused by unauthorized modification or disassembly not in accordance with the official manual;
3. Damage or water ingress caused by improper installation, use, or operation not in accordance with the manual;
4. Damage caused by self-repair or assembly without guidance from the official manual;
5. Damage caused by improper circuit modification or incompatible charger use not in accordance with the official manual;
6. Damage caused by use not in accordance with the product manual;
7. Damage caused by operation in harsh environments, such as strong winds, rain, sandstorms, etc.;
8. Damage caused by operation in complex electromagnetic environments or near strong interference sources, such as mining areas, transmission towers, high-voltage lines, substations, etc.;
9. Damage caused by operation under mutual interference with other wireless devices, such as transmitters, video signals, Wi-Fi signal interference, etc.;
10. Serial numbers, factory labels, or other identifiers have been torn or altered;
11. After confirming warranty service with Guimeet, the corresponding items are not shipped within 7 calendar days.
If the product is found not to qualify for free repair after inspection, you may choose to pay for repair or have the product returned as is.
Please note that product repair may result in data loss. Please back up your data before sending in the product.
Repair Fees
In-Warranty Repair Service: Determined based on inspection results.
● If the inspection determines that a quality issue exists within the warranty period, no repair fee will be charged.
● If the inspection determines that the damage is artificial, a repair fee will apply.
Out-of-Warranty Repair Service: Paid repair.
● For all paid repair service requests, the after-sales service center will send you a corresponding quote.
Shipping Costs
In-Warranty Repair Service: Determined based on inspection results.
● If the inspection determines that a quality issue exists within the warranty period, two-way shipping costs will be borne by Guimeet.
● If the inspection determines that the damage is artificial, you will be responsible for one-way shipping costs.
● If the inspection determines that both a quality issue and artificial damage exist, two-way shipping costs will still be borne by Guimeet.
Out-of-Warranty Repair Service: Two-way shipping costs will be borne by the customer.
1. The product packaging, accessories, gifts, and manual are intact, without any artificial damage, and the product is in a condition suitable for resale;
2. There is a performance fault not caused by artificial damage.
We reserve the right to reject return applications under the following circumstances:
1. The return request is made more than 7 calendar days after the product is received;
2. The returned product is incomplete, including missing packaging, accessories, gifts, or manual, or the product appearance is damaged due to artificial causes;
3. A valid proof of purchase or receipt cannot be provided, or the receipt has been forged or altered;
4. Product quality issues caused by collision, burnout, unauthorized modification, foreign object ingress (water, oil, sand, etc.), improper installation, or use not in accordance with the product manual, where the issue is not attributable to product quality;
5. Labels, serial numbers, waterproof marks, or anti-counterfeiting marks have been torn or altered;
6. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure events;
7. After confirming the return service with customer service, the corresponding items are not shipped within 7 calendar days.
Exchange Service
You may apply for an exchange within 15 calendar days after receiving the product, subject to the following conditions:
1. There is a performance fault not caused by artificial damage, and the product has not been disassembled without authorization;
2. The product was damaged during shipping, and the shipping company provides proof of damage.
We reserve the right to reject exchange applications under the following circumstances:
1. The exchange request is made more than 15 calendar days after the product is received;
2. The exchanged product is incomplete, including missing packaging, accessories, gifts, or manual, or the product appearance is damaged due to artificial causes;
3. A valid proof of purchase or receipt cannot be provided, or the receipt has been forged or altered;
4. Product quality issues caused by collision, burnout, unauthorized modification, foreign object ingress (water, oil, sand, etc.), improper installation, or use not in accordance with the product manual, where the issue is not attributable to product quality;
5. Labels, serial numbers, waterproof marks, or anti-counterfeiting marks have been torn or altered;
6. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure events;
7. After inspection by the Guimeet technical support department, the product is found to have no quality issues;
8. Damage caused during shipping is claimed for exchange, but no proof of damage from the shipping company is provided;
9. After confirming the exchange service with customer service, the corresponding items are not shipped within 7 calendar days.
Warranty Service
Free warranty service is applicable only under the following conditions:
1. The product was used normally within the specified warranty period and has a performance fault not caused by artificial damage;
2. The product has not been disassembled without authorization, modified, or upgraded in ways not specified in the official manual, and there are no other non-artificial faults;
3. A valid proof of purchase, receipt, or order number is provided.
Free warranty service does not apply in the following circumstances:
1. Collision or burnout caused by artificial factors not related to product quality;
2. Damage caused by unauthorized modification or disassembly not in accordance with the official manual;
3. Damage or water ingress caused by improper installation, use, or operation not in accordance with the manual;
4. Damage caused by self-repair or assembly without guidance from the official manual;
5. Damage caused by improper circuit modification or incompatible charger use not in accordance with the official manual;
6. Damage caused by use not in accordance with the product manual;
7. Damage caused by operation in harsh environments, such as strong winds, rain, sandstorms, etc.;
8. Damage caused by operation in complex electromagnetic environments or near strong interference sources, such as mining areas, transmission towers, high-voltage lines, substations, etc.;
9. Damage caused by operation under mutual interference with other wireless devices, such as transmitters, video signals, Wi-Fi signal interference, etc.;
10. Serial numbers, factory labels, or other identifiers have been torn or altered;
11. After confirming warranty service with Guimeet, the corresponding items are not shipped within 7 calendar days.
If the product is found not to qualify for free repair after inspection, you may choose to pay for repair or have the product returned as is.
Please note that product repair may result in data loss. Please back up your data before sending in the product.
Repair Fees
In-Warranty Repair Service: Determined based on inspection results.
● If the inspection determines that a quality issue exists within the warranty period, no repair fee will be charged.
● If the inspection determines that the damage is artificial, a repair fee will apply.
Out-of-Warranty Repair Service: Paid repair.
● For all paid repair service requests, the after-sales service center will send you a corresponding quote.
Shipping Costs
In-Warranty Repair Service: Determined based on inspection results.
● If the inspection determines that a quality issue exists within the warranty period, two-way shipping costs will be borne by Guimeet.
● If the inspection determines that the damage is artificial, you will be responsible for one-way shipping costs.
● If the inspection determines that both a quality issue and artificial damage exist, two-way shipping costs will still be borne by Guimeet.
Out-of-Warranty Repair Service: Two-way shipping costs will be borne by the customer.
Guimeet shall not be liable for any loss or disclosure of data contained in the product, including confidential, proprietary, or personal information.
Guimeet shall not be liable for any direct or indirect losses arising from the user's failure to comply with the Product Manual, including property damage or personal injury.
To protect your rights, please inspect the product upon delivery to ensure it is intact (including checking for damage caused during shipping). If any issues are found, please notify us within 7 calendar days of the delivery date; otherwise, the product will be deemed free from damage and functioning properly. In accordance with the shipping carrier’s claims process, any damage caused during shipping must be reported to Guimeet Technical Support within 24 hours; otherwise, we may be unable to process your claim.
If the customer provides an incorrect shipping address or refuses to accept the package, any resulting losses shall be borne by the customer.
If you wish to return the product from a different country/region, you must obtain consent from Guimeet. Any customs duties, clearance fees, and related expenses shall be borne by you.
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