Online Mail-in Repair
Apply online for mail-in repair with free pickup.
Mail-in Repair Process
Back up data
Submit request
Ship product
Product repair
Return shipment
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Important Notes
Data Backup in Advance
Guimeet may disassemble your camera for inspection, which could result in data loss. Please back up any photos, videos, and other data stored on the camera before sending it in to avoid losing your files.
Repair Fees
After receiving your product, the Guimeet After-Sales Service Center will conduct a detailed inspection. If no repair fee is required, the service order will be updated to “In Repair.” For non-artificial performance issues covered under warranty, repairs will be provided free of charge as applicable. For out-of-warranty repairs that require payment, Guimeet will send you a quote after the inspection. If you have any questions about the charges, please contact our technical support or call our service hotline.
Shipping Costs
If the inspection confirms a performance issue caused by non-artificial factors during the warranty period, Guimeet will cover the two-way shipping costs. For issues not related to product quality or for products that are out of warranty, you will be responsible for the round-trip shipping costs.
Firmware Update
To eliminate potential issues caused by firmware version mismatches and to ensure product performance and safety, Guimeet will update your product’s firmware to the latest version.
Q & A
What does the online mail-in repair process include?
1. Submit a request: Fill in your product issue and personal information. The Guimeet Service Center will review your request.
2. Ship your product: Send your product to the Guimeet Service Center via scheduled pickup. 3. Inspection and processing: The Guimeet Service Center will receive, inspect, and provide a quote. Repairs will begin once you accept the quote and make the payment. 4. Repair completed and returned: After the repair is finished, the Guimeet Service Center will ship the repaired product back to you. *Based on the inspection results, if the issue is a non-artificial performance fault covered under warranty, repairs will be provided free of charge as applicable.
How do I find the camera serial number?
You can locate the camera serial number in the following ways: 1. If you still have the camera packaging box, check the bottom of the box. 2. If the camera can power on normally, connect it to the app and view the serial number in the app settings page.
How long does the repair take?
After receiving your product, the Guimeet Service Center will complete the inspection and ship it back within approximately 5 business days. If your repair requires payment, we will complete the repair and ship the product within approximately 3 business days after payment is received. *Please note that service times may be slightly extended during public holidays, natural disasters, or other special circumstances. Thank you for your understanding.
How do I check the after-sales service status?
Go to My Account and view My Requests.
Do I need to pay for shipping?
If the inspection confirms a non-artificial performance issue within the warranty period, Guimeet will cover the shipping costs. For issues not related to product quality or for products that are out of warranty, you will be responsible for the shipping costs.
Why is my camera not covered under warranty?
The camera warranty period is one year. If the warranty has expired or the camera shows signs of artificial damage, it will not be covered.
What if I have questions about the repair quote?
If you have any questions about the quote, please contact our official technical support for assistance.